Join Caleb Ashbridge of The Moss Group as he presents “Resistance Is Data: Leading Change in Jails and Sheriff’s Departments” at the NSA Conference.
This session explores how staff resistance can be reframed as operational intelligence rather than defiance. It examines what pushback, silence, or skepticism may indicate—such as resource gaps, competing priorities, lack of input, or past implementation failures. Participants will learn how to use this feedback to strengthen change efforts, improve buy-in, and determine when leadership should shift from listening to accountability.